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Our passion is to design and create advanced technical apparel that protects the United States Military and those working in the world's most challenging environments.



Massif® is an industry leader in making advanced fabrics and protective clothing for professionals who work in extreme environments, from the U.S. military to wildland firefighters and first responders. Our mission is to provide comfort and flame protection for people in the world's most dangerous jobs. We accomplish this mission with integrity and a commitment to superior customer service.

The Massif team is hardworking and energetic, focused on doing whatever it takes to get the job done. Our employees appreciate the outdoors and pride themselves on understanding the needs of our customers. Massif is dedicated to supporting its team members' passionate engagement in accomplishing the Massif mission by recognizing the need for work/life balance. Our team works hard and plays hard. We aspire to be contributing members of our local community and our customers' communities, such as the U.S. military. Located in the beautiful Southern Oregon resort town of Ashland, Massif offers a casual, open work environment with personal and professional growth opportunities.



EMPLOYMENT OPPORTUNITIES

Massif is seeking a Fabric Sales Support Specialist to support Company’s fabric sales by entering fabric sales orders and providing customer documentation in a timely and accurate manner and building and maintaining customer relationships that ensure satisfaction and loyalty, in support of the Company’s vision, strategies, and goals and provide administrative support to the Supply Chain and Logistics teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promptly and effectively handles fabric and trim sales customer service functions
    • Answers customer telephone calls, emails, and other inquiries
    • Prepares sales quotes (fabric, trims) to customers
    • Enters, edits, and updates customer orders
    • Submits purchase contracts and government purchase descriptions to Compliance, Testing Manager, and Supply Chain teams for review and approval as appropriate to ensure contract requirements/specifications are met
    • Communicates delivery dates and lead times to customers
    • Tracks customer orders and shipments and reviews late deliveries
    • Works with internal teams to research and resolve customer issues and complaints
    • Set up new customer master records and send customer fabric applications
    • Create Return Authorizations, Credit Memos, and Manual Credits for fabric rejected by customers
  • Works with Supply Chain and Logistics teams to manage backorders and prioritize shipments
  • Generates Return Sales Orders for customer returns
  • Maintain accuracy of weekly open order reports
  • Organizes customer status calls and meetings as needed to monitor government contract timelines and capacity requirements
    • Utilizes published government forecasts and DLA contracting internet sites
  • Provides customer feedback to Supply Chain team and executive management
  • Coordinates customer survey process and communicates to internal teams as requested
  • Maintains accurate records of all orders, customer communications, and correspondence 
  • Prepares and transmits Certificates of Compliance packages for fabric customers, including invoices, test panels, Berry Amendment certificates, packing lists, and other required documentation
  • Provides miscellaneous administrative support to Supply Chain team as requested
  • Performs other duties as assigned
  • Performs all duties in accordance with Company Quality Management System

COMPETENCIES:

  • Ability to organize and effectively prioritize multiple tasks to meet deadlines
  • Strong attention to detail and accuracy
  • Team-player orientation
  • Excellent communication skills, both verbal and written
  • Self-initiating, with the ability to work independently
  • Strong analytical and creative problem-solving skills
  • Sound judgement
  • Ability to influence without formal authority
  • Flexibility and ability to adapt to changing priorities and assignments
  • Excellent computer skills (Word, Excel, Outlook, Adobe Acrobat, MRP/ERP systems, testing systems)

MIMIMUM QUALIFICATIONS:

  • Associates Degree, or equivalent education or experience
  • At least two years of experience in customer service; experience working with government contracts/customers preferred.
  • At least one year of experience managing databases/technical data in a manufacturing environment

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

The physical demands described are those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is primarily a sedentary position, which requires frequent use of a computer monitor and keyboard. It requires frequent standing.  It requires occasional walking, reaching, and lifting up to 30 pounds. It requires the ability to talk and hear. There are no special vision requirements.  It rarely requires grasping, pushing, pulling, climbing, or bending.

This position is in an in-office position.

This position occasionally requires driving a rental vehicle while traveling on Company business. 


HOW TO APPLY

Please send a cover letter, resume, and three business references in MS Word to jobs@massif.com.

All applicants must fill out and submit the EEO and Veteran Status Survey (Click here) and Voluntary Self-Identification of Disability (Click here). Answer the survey questions, click continue at the bottom of the page, and then click submit.  The completed survey will be forwarded to us automatically.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to submit an application as instructed, you may request reasonable accommodations by contacting the Human Resources Department at 541-488-0801 or  jobs@massif.com.

Notice of Applicant Rights: Equal Employment Opportunity

Massif is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Note: Massif does not accept unsolicited applications or resumes.


Massif uses E-Verify® in its hiring practices and supports the E-Verify® program.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security. www.dhs.gov/E-Verify